Privacy Policy

This privacy policy describes how Welcomeoffers, a jewellery workshop located at 123 George Street, Sydney NSW 2000 (AUS), processes personal data collected in the context of its jewellery design and manufacturing activities. We pay close attention to the protection of the information entrusted to us and adopt practices proportionate to the purposes pursued.

Categories of data. Depending on the interactions, we may process the following data: identity (first name, last name), contact details (email address, phone number), descriptive elements relating to your project (aesthetic preferences, measurements, sizes), administrative information (correspondence, quotes, billing). The data collected is limited to what is relevant to the services requested and applicable legal obligations.

Purposes and legal bases. The data is processed to respond to information requests, prepare proposals and quotes, create and deliver the pieces, provide after-sales service, manage billing and accounting, and comply with regulatory obligations. Depending on the case, the processing is based on the performance of pre-contractual or contractual measures, compliance with legal obligations, or the legitimate interest related to improving our organisation and the security of exchanges.

Recipients. The data is accessible to authorised persons within Welcomeoffers strictly for the needs of their duties. It may be transmitted to technical service providers (secure hosting, communication tools) and professional partners involved in the production chain (for example, for specific jewellery operations), to the extent necessary for the performance of the service. Each recipient undertakes to maintain an appropriate level of confidentiality and security.

Retention periods. The retention periods are determined according to the purposes and legal requirements. Requests without follow-up are kept for a reasonable period for traceability and improvement of customer relations. Contractual and accounting documents are kept in accordance with mandatory time limits. Data useful for the follow-up of a creation (for example, dimensions and technical specifications) may be kept longer to facilitate any subsequent interventions, within the limits of what is relevant.

Your rights. You have, under the conditions provided by the regulations, the right of access, rectification, erasure, restriction, objection, and portability. When processing is based on your consent, you may withdraw it at any time for the future. You also have the possibility to lodge a complaint with the competent supervisory authority.

Security. We implement reasonable technical and organisational measures to prevent loss, alteration, or unauthorised access to data. These measures are adapted to the nature of the information processed and are periodically reassessed. Sensitive exchanges may be secured through encrypted channels, and access to information is restricted to authorised persons only.

Cookies and trackers. The site may use technical cookies necessary for its operation and, subject to your choice, audience measurement or personalisation cookies. You may refuse non-essential cookies via the dedicated banner. Your preference is stored for a limited period. You may also modify your browser settings to manage cookies at any time.

Transfers. The data is primarily processed within Australia. If transfers to third countries were necessary, they would be based on appropriate safeguards, in accordance with the applicable regulatory framework, and limited to strictly required operational needs.

Photographs and content. In the context of presenting our know-how, visuals of pieces may be published. We ensure that we do not disclose information that directly identifies a person without explicit authorisation. You may request the modification or removal of content concerning you, subject to legal or contractual constraints.

Contact. For any questions regarding data protection or to exercise your rights, you can write to us at the following email address:Welcomeoffers@gmail.com, or by mail to the workshop address indicated above. We will endeavour to respond within a reasonable time and in a transparent manner.

Policy evolution. This policy may evolve to reflect changes in our practices or regulatory requirements. The current version is the one published on this page at the time of your consultation. We invite you to review it periodically to stay informed of the applicable processing terms.